JN Phillips Auto Glass

Customer Service Representative / Specialist

Job Location US-NC-Greensboro




 We are currently looking for detail oriented, motivated individuals to join our team in Greensboro, NC! These positions will allow the perfect candidate to learn, grow and work with all of our amazing staff. Bilingual applicants are a plus!


Windshield Centers believes that at the foundation of a successful business enterprise are employees who have integrity, share mutual respect, enjoy fair treatment, receive fair and competitive wages and benefits, act professionally, and are proud of their work. Each and every employee is valued greatly, and when appropriate, growth and promotional opportunities are available to him or her.


Windshield Centers recognizes that a customer’s first point of contact could be with any one of our employees, and for that reason, it is important that we recognize we are all part of one team. Windshield Centers encourages openness and input from its employees at every level. Respect for the dignity, feelings, and needs of all employees and customers are essential to build the strength of the Windshield Centers team.


As a Customer Service Representative you will be responsible for turning customer inquiries and requests for automobile glass replacement into scheduled appointments. You will interact with insurance carriers and agencies, consumers and fleet and service managers. We are New England’s largest and most respected autoglass company, so scheduling appointments can be done with confidence of our delivering the highest level of service. 


Duties include scheduling auto glass repairs and replacements, interaction with customers, insurance carriers and agencies, processing insurance billing, maintaining store inventory and more. A professional, confident phone manner with attention to detail and the ability to work independently in a fast paced setting are required.


Strong customer relationship skills and communication are required in addition to proficiency with Windows based applications.  Attention to detail, ability to make immediate decisions, follow through in a variety of situations and working independently in a fast paced setting are keys to successful performance. 


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