We are currently looking for detail oriented, motivated individuals to join our Bourne, MA location!! Calling all CSR's!!!
JN Phillips Auto Glass, the leader in auto glass replacement, is currently seeking applicants for our Woburn location. This full-time customer service representative (CSR) position is one that requires exceptional customer service skills as well as PC and data entry proficiency.
Duties include scheduling auto glass repairs and replacements, interaction with customers, insurance carriers and agencies, processing insurance billing, maintaining store inventory and more. A professional, confident phone manner with attention to detail and the ability to work independently in a fast paced setting are required.
As a Customer Service Representative you will be responsible for turning customer inquiries and requests for automobile glass replacement into scheduled appointments. You will interact with insurance carriers and agencies, consumers and fleet and service managers. We are New England’s largest and most respected auto glass company, so scheduling
appointments can be done with confidence of our delivering the highest level of service.
Strong customer relationship skills and communication are required in addition to proficiency with Windows based applications. Attention to detail, ability to make immediate decisions, follow through in a variety of situations and working independently in a fast paced setting are keys to successful performance. Bi-Lingual applicants are encouraged to apply.
We offer competitive salaries, and an excellent benefits package. If you are looking for a fun and fast paced place to work send your resume, email or just stop by our location.
Pre-employment background checks and drug testing are also required.